May 8, 2016


Keynote and Seminar Speaking for Small Businesses and Events

There are many situations where an experienced and objective perspective can provide the insight and direction needed to bring improvement or fundamental change.

Customer Service Keynotes – Presenting the Service Culture Context

“A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to have it.”

– Stan Slap

Coaching alone cannot provide the context for fostering a service culture to a company or group of leaders. Without context, all of the specifics that make up the “content” of developing a service culture have no relevance. And this is why it is often necessary to bring the message to a gathering of individuals from a stage or platform.

Customer Service Seminars – Presenting the Service Culture Content

“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!”

-Connie Elder

Along with the requisite “context” of a service culture mandate, expounding on the content – the specific strategy, tools and tactics – of developing a service culture can be valuable. Customer Service Seminars can provide the context without overwhelming your employees with detail.