Customer Service Consulting for Small Businesses
There are many situations where consulting with an experienced and objective perspective can provide the insight and direction to bring needed improvement or course correction. Through customer service consultation I can help you and your team identify and rectify missing components in your customer service approach and process.
In addition, I can provide insight into your customer’s perceptions of both your business and their experience with your business. Often, a third-party approach can uncover the valuable and relevant information your business needs to provide exceptional customer service and a world-class experience.
Consulting differs from coaching in a number of ways. Essentially, as a coach, my primary goal is holding a client accountable to stated actions, goals and courses over a set period of time. However, in the role of a consultant, I am typically going to assess a need and set a suggested course of action.
Customer Service Consulting – How and When You Need It
“A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to have it.”
– Stan Slap
Not every situation calls for an ongoing coaching solution. There are many times that a phone conference can provide the necessary advice needed. For more involved needs, an onsite consultation is required. And for certain circumstances, a long-term consulting arrangement is the best solution for your customer service needs.
Consulting can be delivered at the owner/CEO level or for the company’s leadership team of managers. There are certain situations where a combination of consultation delivery is required, as well.
Regardless of the need, you can access an objective, third-party professional to help you in improving your company’s customer service process and providing a world-class customer experience.
Consulting can be arranged for short-term projects, long-term initiatives, and recurring assessments.