I just spent a week in Arizona last winter. Arizona in January is not that bad. But, in Prescott Valley, where we stayed, it gets freaking cold! So much so that the occasional rain showers turned to snow. Oh, and in addition to seven nights in three different hotels, we ate out for every meal. This brings me to Read more about Serving Customers. How Hard Can It Be?[…]
Can You Be A Business With Heart? “Do unto others as you would have them do unto you.” Great quote. Great principle. Too bad more businesses don’t take it to heart. One does not have to be a Christian, or even particularly religious or spiritual, to appreciate the sublime power of that statement. If Read more about Becoming A Business With Heart[…]
Getting Passionate About Customer Service It may sound a bit strange to talk about passion when it comes to customer service. Perhaps, but I believe that having a real interest in and passion for what one does cannot help but to infuse that activity with power. This is particularly true when we speak of Read more about A Passion For Customer Service[…]
Are You Creating Your Company Culture? One of the most slippery and elusive concepts to articulate and define in your business is its company culture. Every company has one. It is the prevailing collective mindset and attitude of the staff. It is a reflection of the leadership. It colors and influences every aspect of Read more about Is Your Company Culture By Design Or By Default?[…]