One of the hardest lessons any great leader must learn is that no one person is good at everything. We all have strengths and qualities that, in some ways, set us apart from most people. In some people these are markedly so. And great leaders recognize these strengths and qualities in themselves and strive to Read more about Authentic Leadership And Being Real[…]
A common frustration among small business owners is the lack of execution or implementation of their stated goals and objectives. In fact, they may have clearly articulated their vision for their business – their BHAG, or Big Hairy Audacious Goal – as James Collins and Jerry Porras put it in their 1994 book Built Read more about Master and Commander[…]
It’s nothing new. In most companies, in every country, regardless of their position, people hate meetings. And rightfully so. The Meetings Will Continue Until Morale Improves Business meetings can be so bad – and inescapable – that Patrick Lencioni, the founder of The Table Group, was able to write a best-selling book on the topic Read more about Why Your Staff Hates Meetings[…]
Business Success Comes By Knowing Where You’re Going There are a number of concepts and truths in business that are powerful. Actions we take, words we speak, and the strategies we employ all have power to make or break our business. But there are four aspects of business success that matter most. The Power of Read more about Business Success: What It Takes[…]
Can You Be A Business With Heart? “Do unto others as you would have them do unto you.” Great quote. Great principle. Too bad more businesses don’t take it to heart. One does not have to be a Christian, or even particularly religious or spiritual, to appreciate the sublime power of that statement. If Read more about Becoming A Business With Heart[…]
Getting Passionate About Customer Service It may sound a bit strange to talk about passion when it comes to customer service. Perhaps, but I believe that having a real interest in and passion for what one does cannot help but to infuse that activity with power. This is particularly true when we speak of Read more about A Passion For Customer Service[…]
Are You Creating Your Company Culture? One of the most slippery and elusive concepts to articulate and define in your business is its company culture. Every company has one. It is the prevailing collective mindset and attitude of the staff. It is a reflection of the leadership. It colors and influences every aspect of Read more about Is Your Company Culture By Design Or By Default?[…]