Building A Service Culture Must Be A Team Mission
Exceptional customer service is not simply the actions of individuals in your business. It is the integrated actions and mindset of everyone in your business.
Exceptional customer service is not simply a function – it is a corporate state of being. And team coaching is key to making it a reality in your organization.
Coming together is a beginning. Keeping together is progress. Working together is success.
– Henry Ford
Businesses that are truly great have great leadership and this includes the leadership team of “upper management” employees. While an owner or CEO may have a strong vision for exceptional customer service and for fostering a service culture in the business, it is the leadership team that must make that vision a reality.
Team Coaching Can Take Your Company Culture Higher – And Deeper
One of the keys to successfully incorporating an exceptional customer service mindset into your company culture is your leadership team. Your managers are essential for developing and building a service culture.
Good teams incorporate teamwork into their culture, creating the building blocks for success.
– Ted Sundquist
While the leadership vision and direction of the business owner or CEO is absolutely critical, it is a company’s leadership team that is the instrument for building, developing and sustaining a company’s service culture.
And the larger the organization, the more critical and profound the leadership team dynamic becomes.
Many companies are fortunate enough to have good employees who value customer service and do what they can to deliver it. But without a planned, comprehensive and holistic approach that is implemented and sustained by a leadership team, good customer service will only be a random and inconsistent process.
Team coaching provides an effective approach to unifying the owner or CEO’s customer service vision and values with that of the leadership team. This, in turn, can then be successfully imparted to the company as a whole.