are you a small business owner? or are you owned by your small business?

coaching can help you find more money, more time, and more life

Through the Power of Coaching You Can Be Freed from Your Business and Have Real Options
Go to one-on-one coaching

one-on-one coaching

Business coaching from a service perspective. Learn the essentials of building a truly service-focused organization.

Go to Leadership Team Coaching

Leadership Team Coaching

Exceptional service must be embraced by everyone in leadership positions. Coaching can support that goal.

Go to virtual and live training

virtual and live training

Service-focused solutions for business challenges and having access to ongoing training is essential.

Go to Speaking and seminars

Speaking and seminars

I am available to speak to your organization on service culture topics for keynote speeches, workshops, and seminars.

The heart of a truly great business is exceptional service

And the Primary Elements of a Great Business are Leadership, Culture, and Process
Leadership, Culture, and Process All Focused on Service

Step back and look at what you do in your business - and how you do it. Is there a heart of service at work in every aspect of your operations? Do your employees truly understand that they are all "customer service" people? Is "service" the overriding objective and constant undercurrent of your business? | Yes, this is a large order. But if you truly want to find, make and keep great customers then you must first be a great company. And a heart of service must infuse your goal of attracting those ideal prospects, making them into great customers, and doing all that you can to keep them coming back and keep them talking about you to others. | Customer service must be embraced by all of your employees as something that is inherent in all that they do - not just a "department" or an "after sale" process. They need to become passionately customer-centric. Because it really is all about the customer. | So, how are you doing with that?

  • A service culture begins and ends with Service Leadership

  • Everyone in the business must embrace a service mindset

  • Every system and procedure must serve the customer

  • Exceptional customer service is the mission and the goal

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Leadership | Culture | Service

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