how I can help you compete affordably

By using the power of coaching to make your business and your customer service exceptional
Go to one-on-one coaching

one-on-one coaching

Business coaching from a customer service perspective. Learn the essentials of building a truly service-focused organization.

Go to Leadership Team Coaching

Leadership Team Coaching

Exceptional customer service must be instilled and fostered by everyone in a leadership position. Coaching can support that goal.

Go to on-demand training

on-demand training

Having service-focused solutions for challenges your company may face is critical, as well as access to ongoing training resources.

Go to keynote speaking

keynote speaking

I can speak to your organization or at your event on service culture topics, for a keynote presentation or for seminars.

exceptional customer service makes a business great

Exceptional Customer Service is a result of Service Leadership, a Service Culture, and a Service Process
Service Leadership, Service Culture, and Service Process

Step back and look at what you do in your business - and how you do it. Is there a heart of service at work in every aspect of your operations? Do your employees truly understand that they are all "customer service" people? Is "service" the overriding objective and constant undercurrent of your business? | Yes, this is a large order. But if you truly want to find, make and keep great customers then you must first be a great company. And a heart of service must infuse your goal of attracting those ideal prospects, making them into great customers, and doing all that you can to keep them coming back and keep them talking about you to others. | Customer service must be embraced by all of your employees as something that is inherent in all that they do - not just a "department" or an "after sale" process. They need to become passionately customer-centric. Because it really is all about the customer. | So, how are you doing with that?

  • A service culture begins and ends with Service Leadership

  • Everyone in the business must embrace a service mindset

  • Every system and procedure must serve the customer

  • Exceptional customer service is the mission and the goal


what clients say

Bobby Ray Burns | Blog

Leadership | Culture | Service

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Schedule a free introductory session today!